Degraded Dashboard performance in certain geolocations, on mainnet and testnet
Resolved
Degraded performance
Lasted for 1d

This has been resolved, than you for your patience. The bug was due to a parsing error for users in US locales which affected our chart library on the homepage of the Dashboard. We will be firming up our test cases to catch future such issues!

Thu, Sep 14, 2023, 05:32 PM
8 months ago
Affected components
Kiln Dashboard
Updates

Resolved

This has been resolved, than you for your patience. The bug was due to a parsing error for users in US locales which affected our chart library on the homepage of the Dashboard. We will be firming up our test cases to catch future such issues!

Thu, Sep 14, 2023, 05:32 PM
4h earlier...

Monitoring

We have deployed a fix. We're monitoring the situation.

Thu, Sep 14, 2023, 01:08 PM
2h earlier...

Identified

Core issue identified, we are now fixing it.

Thu, Sep 14, 2023, 10:12 AM
18h earlier...

Identified

We have narrowed the problem to only certain US IPs. The investigation continues. Please do not hesitate to get in touch if you are experiencing issues, and thanks for your patience

Wed, Sep 13, 2023, 03:39 PM
17h earlier...

Identified

We have narrowed down the impact to only the Dashboard Overview tab on Mainnet and Testnet. Stake and Application sections remain operational. No user funds or data is at risk and the API remains operational. We are working on a fix

Tue, Sep 12, 2023, 10:29 PM
18m earlier...

Investigating

We are noticing failed network requests from certain geolocations affecting page loads.

Tue, Sep 12, 2023, 10:11 PM